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what is upsell and cross sell ?
let’s say you go to a shop to buy a computer for your home and the salesperson explains all the options to you nicely
you decide to purchase one for , say , X
at the end of the sale , they decide to offer you some accessories ( like a mouse , or a spill proof keyboard or a laptop bag for a small amount extra or some cables for connecting your laptop to your large home tv ) – this is called cross sell
same is the case of when you go to a fast food restaurant and they offer you to upgrade your burger with a coffee instead of soda or an extra french fries for a small amount
an upsell is when the store tries to sell you a higher price product – with some extra benefits –
either way it is a good selling technique to learn to increase your sales ..
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