it is active listening
To become a better listener at work, he recommends practicing reflective listening: Summarize what you hear and ask the other person if that is an accurate synopsis of what they just said.
And if you space out during a conversation or don’t understand what the other person just said, ask open-ended questions, like: “How can I help you with this?” or “Can you give me an example?”
It’s a skill that takes practice, but once you nail it, he says “there’s so much more you can accomplish when the people you work with feel seen, heard and supported.”
